I am a Professor and Head of the School of Design at Carnegie Mellon University in Pittsburgh, Pennsylvania. Prior to my role as Head, I was Director of Graduate Studies, and prior to that, Program Chair of Industrial Design. My core teaching includes How People Work, Research Methods for Design, Design Principles and Practices, and Executive Education. I have dedicated my teaching and research to methods and practices for human centered design, with an emphasis on design ethnography, participatory design, and the meaning of form in context.

I am co-author of the book, Universal Methods of Design: 100 Ways to Research Complex Problems, Develop Innovative Ideas, and Design Effective Solutions. Beverly, MA: Rockport Publishers, 2012. Universal Methods was released in a “Pocket Edition” in 2017, and an expanded 2nd edition with 125 chapters will be available in November 2019.

View my curriculum vitae here

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