I am a Professor and Head of the School of Design at Carnegie Mellon University in Pittsburgh, Pennsylvania. Prior to my role as Head, I was Director of Graduate Studies, and prior to that, Program Chair of Industrial Design. My core teaching includes How People Work, Research Methods for Design, Design Principles and Practices, and Executive Education. I have dedicated my teaching and research to methods and practices for human centered design, with an emphasis on design ethnography, participatory design, and the meaning of form in context.

I am co-author of the book, Universal Methods of Design: 125 Ways to Research Complex Problems, Develop Innovative Ideas, and Design Effective Solutions. Beverly, MA: Rockport Publishers, 2019. Universal Methods was first released with 100 methods in 2012, and a “Pocket Edition” in 2017. Universal Methods has been published in nine languages and an e-book.

View my curriculum vitae here

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